EPM STORE 30-Day Refund Policy

At EPM STORE, customer satisfaction is important to us. We do not accept product returns or exchanges. However, eligible customers may request a refund within 30 calendar days of the original purchase date, subject to the terms below.

Refund Eligibility

A refund may be approved if:

• You received a damaged, defective, or incorrect item.
• Your order was not delivered.
• Your order was canceled before it was processed or shipped.
• Another verified issue occurred for which EPM STORE determines a refund is appropriate.
• You contacted us within 30 calendar days of the original purchase date.

Submitting a request within 30 days does not automatically guarantee a refund. Every request is reviewed individually, and EPM STORE reserves the right to approve or deny a refund based on the circumstances and information provided.

No Returns or Exchanges

EPM STORE does not accept returns or exchanges. Please do not mail or ship any product back to us unless you receive written instructions from our support team.

Sending an item back without prior written authorization does not guarantee a refund. EPM STORE is not responsible for unauthorized return shipments, return postage, or items lost while being sent back without authorization.

How to Request a Refund

To request a refund, email support@epmstore.com within 30 calendar days of your purchase. Please include:

• Your full name
• Your order number
• The email address used to place the order
• A clear explanation of the issue
• Photographs or videos showing damage, defects, or an incorrect item, when applicable
• Any other supporting information requested by our team

Incomplete requests may delay our review. We may request additional information before making a decision.

Non-Eligible Refund Requests

Refunds will generally not be issued for:

• Requests submitted more than 30 calendar days after the purchase date
• Change-of-mind purchases or buyer’s remorse
• Accidental orders when cancellation was not requested before processing
• Incorrect sizes, colors, quantities, or other options selected by the customer
• Incorrect or incomplete shipping information supplied by the customer
• Delivery delays outside EPM STORE’s reasonable control
• Orders shown as delivered by the shipping carrier, unless the circumstances can be verified
• Products damaged through misuse, neglect, improper handling, modification, or normal wear and tear
• Minor differences in color, appearance, or packaging caused by screen settings, manufacturing variations, or product updates
• Sale, clearance, promotional, personalized, or final-sale items, unless they arrived damaged, defective, or incorrect
• Duplicate refund requests or requests involving suspected fraud or policy abuse

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact support@epmstore.com within the 30-day refund window. Include clear photographs or videos of the item, its packaging, and the shipping label.

Please keep the item and all original packaging until your request has been reviewed. Although EPM STORE does not accept standard returns, we may provide specific instructions when necessary to investigate or resolve a claim.

Lost or Undelivered Orders

If your order has not arrived, please first review the tracking information and confirm that the shipping address provided at checkout was correct. You may also need to check with household members, neighbors, your building management, or the shipping carrier.

EPM STORE will review eligible non-delivery claims based on the tracking information and other available evidence. We are not responsible for orders delivered to an incorrect address supplied by the customer or for packages lost or stolen after confirmed delivery, except where otherwise required by law.

Refund Review and Processing

We will notify you by email after reviewing your request. If approved, the refund will generally be issued to the original payment method.

After approval, please allow approximately 5–10 business days for the refund to appear, depending on your bank, card issuer, or payment provider. Processing times are controlled by the payment provider and may vary.

Original shipping fees, expedited shipping charges, insurance fees, and other non-product charges are non-refundable unless required by law or the refund results from an error by EPM STORE.

Cancellations

Cancellation requests should be sent to support@epmstore.com as soon as possible. We cannot guarantee cancellation after an order has been processed, fulfilled, or shipped. Once processing has begun, the order remains subject to this refund policy.

Policy Abuse and Fraud

EPM STORE reserves the right to deny refund requests involving suspected fraud, false claims, altered evidence, repeated policy abuse, or attempts to obtain multiple refunds for the same order. We may restrict future purchases when misuse of this policy is identified.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

For refund questions or to submit a request, contact:

EPM STORE
Email: support@epmstore.com

By completing a purchase from EPM STORE, you acknowledge that you have reviewed and accepted this refund policy.